Put an expert on your side today.

 

 

We are the next generation of management consulting; we provide practical help for your growth. You are in the age of continuous connections; we can help you quickly understand, visualise and deepen your member engagement, increase participation and member retention, and increase revenues.

We help you continuously improve operational performance by maximising digital transformation to achieve your goals sooner and with less effort and costs. 

 

Increase member's perception of the value you provide. Boost revenue streams and member retention future proofing your success.

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Continuous Performance Improvement for Membership Organisations with

Digital Transformation 2.0

Engagement Measurements & Business Intelligence Solutions for Associations & Membership Organisations.

Success Loves Speed

We help you establish/ improve a baseline and a roadmap for continuous performance improvement to increase new member acquisition, improve member retention, enhance member value and optimise member engagement/participation to enable long term sustainable growth.

Operational Goals & Measures 

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Aligning departmental operational goals with strategic aims and objectives. The best practice based Performance Measurements Framework is what’s missing in your managerial toolkit. Meaningful performance measures are the most effective, longest lasting and least costly method of reaching your goals.

“The diagnostics report and the workshop was very well done, all eleven members of my management team found it very informative, helpful and invaluable.”
CEO, Royal College of Emergency Medicine 7,500 members

Member Engagement Model 

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Defining and meaningfully scoring member engagement. Apply best practices roadmap and methods for continuously improving performance, retention and revenues.

"The member engagement model is meaningful, invaluable and very practical. It's a great actionable management toolkit, and I highly recommend it." Membership Services Manager, Association of Accounting Technicians, 150,000 members worldwide

Business Intelligence

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Democratise your data. Improve business performance by using your data from old and new systems without having to do costly complex CRM integrations. Maximise your digital transformation with data-driven decisions and predicting future outcomes. 

 

We work with both your internal data as well as information from third parties to provide actionable Intelligent Information—information that meaningfully contributes to your outcomes. 

 

We ease your burden by providing Analytics as a Service, using our expertise to deliver answers that can directly improve both your business strategy and operations. 

 

Our emphasis on predictive analytics allows us to uncover not only what has happened in a given situation but help determine what will happen in the future.

25 years of experience and knowledge

We provide specialist digital transformation consulting services, actionable roadmaps and toolkits to improve membership and operational performance specialising in member engagement, analytics, revenue streams and retention.

  • We honour our word and believe our work is a reflection of ourselves.

  • We listen, communicate clearly, and follow-through.

  • We are proactive and manage projects so there are no surprises.

  • We are outcome-focused and results-driven.

  • We are committed to lifelong learning and each day we expand our knowledge and skills.

  • We are honoured to serve the association community in the UK, and we build lasting long-term relationships with our clients.

  • We are experienced, passionate and committed to helping our clients create a better future for their staff and constituents.

We are APMG Certified Consultants. APMG International is the most reputed Global Accreditation & Examination Institute. APMG accredits to deliver training courses and consultancy services. Certified for the methodology to develop performance measures, metrics or KPIs that are meaningful, aligned to strategy, implemented efficiently and focused on driving performance improvement.

Digital Transformation 2.0

  • Ensuring your business strategy drives your technology decisions.

  • Meaningfully measuring and scoring member engagement.

  • Predicting future outcomes with Analytics.

  • Engagement Management System for continuous performance improvement.

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We get membership from the inside out, and outside-in.

Let’s blend our experience and expertise with yours, rank the most critical operational performance challenges and help you overcome all using best practices based frameworks and toolkits that will reduce your workload and demand on your time.

We want to engage more members.

20% are really engaged, bottom 10% will never engage.  What can we do?

We want to score member engagement.

We recognise the importance of using dynamic and accurate engagement scoring.  Are we doing it correctly?

Keeping the younger members is tough.

Student members are leaving us after graduation. How do we engage them to stay?

Retention of members is becoming challenging.

Member’s perception of our value proposition doesn’t seem to enough or working. What can we do to improve it?

Recruiting new members.

We don’t have enough time and resources to get engage with non-members and convert them to new paying members. How do we engage and convert?

Life after meetings and events.

Members love our events, but afterwards most slip back into low engagement. What can we do to improve it?

Members don’t our emails.

Our open rates on email and eNewsleters are not great. How can we improve it?

Important member information is buried, lost or stuck in siloed databases.

We have many databases with member-related data and can’t join the dots. What can we see all data blended together?

Digital transformation gets us more data, but we can’t see all of it.

We’ve got web analytics, click-throughs in emailing system, event participation and much more. How we get it together for use by everyone in our organisation?

Members still don’t use the amazing benefits we provide.

We do a great job creating programs and services members want but it doesn’t get used. How can we let improve this?

Digital transformation is complex and difficult. 

Big changes are needed, but we don’t have the budget, time or technical expertise to make sure it is successful. What do we do?

We can help you achieve your goals with less effort:

  • Increase member satisfaction and improve member experience via Engagement Scoring and tracking.

 

  • Increase event revenue via attendee acquisition and sponsorships.

 

  • Increase non-Dues Revenue by focusing on selling the right products to the right members at the right time.

 

  • Reduce manual reporting time and fully leveraging all the data you own.

CURIOUS?

Our client engagements services are affordable, designed to be short, impactful and actionable to help you consistently achieve five-star performance.